FREQUENTLY ASKED QUESTIONS

What is included in my vacation rental home/condo?
Amenities and services vary from house to house and by Resort Community. Please check the individual villa description for a full accounting of which amenities and services ARE included in each of the villas you are interested in. All of our homes come fully equipped with linens, towels, utensils, kitchenware, and complimentary starter pack, everything you need for your home away from home. There are some Resort Amenities that vary based on the community.

 What are some of the advantages of a vacation home/condo versus a hotel?
Privacy! Freedom to choose your own style. Cost savings when traveling with your family or larger groups. Freedom to cook and eat anything at any time – without depending upon hotel schedules. Space to spread out and enjoy a nicely designed, appointed and outfitted home. As you explore the rentals we have, you'll see that many are often much less than prices at hotels of the same quality standard. When you factor in all the benefits and amenities of a private home, you'll quickly realize that villas offer a superb value.

How far in advance do I need to book the villa?
The most popular rentals tend to get booked several months in advance. Rule of thumb... if you are sure you want a particular villa for a particular time period, put a deposit on it. In most cases it is first come, first served. To check which rentals are available, select the search option on our website, enter your travel dates and desired destination, and see what is available for your dates. You can narrow it down further by sorting by the number of bedrooms, price or destination. 

When is the final payment due?
Full final payment is due 30 days prior to travel. When making a last minute reservation (within 30 days prior to arrival) 100% of your payment is due at the time of reserving.

What are the forms of payment I can use?
  • Personal Check
  • All Major Credit Cards
  • Wire Transfer (client is responsible for wire transfer fees from both banks)
Can I reserve the same villa for the same time next year if I like it?
If you would like to reserve the same villa for the same time next year, we strongly encourage you to REBOOK as soon as you return. The most popular home/condos get rented quickly. 

How many people can I bring with me?
The maximum occupancy number is stated in the property description and depends on the number of beds in each bedroom along with the size of the beds. For example, a room with one king size bed comfortably sleeps two people, while a room with two twin beds will also sleep two people. If you arrive with additional people above the maximum occupancy allowance, it is grounds for asking you to leave the villa and forfeit your rental. If you have last minute guests traveling with you, we will be happy to help you find a supplemental rental for your guests.

How do I get directions to my vaction rental?
3 days prior to arrival you will receive an email with your arrival details. This will include directions to your rental as well as any other arrival instructions, because these are system generated you may want to double check your spam/junk folder as sometimes this email can end up there.

How do I get the keys to my rental?
All our homes are located in a vacation rental resort with a front desk check-in. The front desk team with check-in and provide keys to your rental. Should you arrive after hours you will be sent and lock box code via email with instructions to get the keys. 

Who do I contact in the event I have a problem at the home?
Each home is equipped with an informational binder. Should who have any questions or issues with the home please refer to this binder for contact information.